Shipping Policy
Shipping
If the order amount is over €100, we provide free shipping. Otherwise, we charge a standard shipping fee of €6,95 and an express shipping of €11,95.
- Free Shipping: 7-15 Business Days
- Express Shipping: 3-5 Business Days
Processing Time
Orders are processed and shipped Monday to Friday from our warehouse. Orders placed Friday to Sunday will ship out Mondays and Tuesdays. Orders placed on holidays or weekends will begin processing the next business day. Orders are processed and shipped in 1-3 business days. If items in your order are out of stock or delayed for shipping, we will notify you by email.
Order Status
To check on the status of your order, email customer_service@yeoreo.com. Please include your order number, which will be provided upon successful payment. A courier number will be sent to you via email once your order ships.
Lost Packages
The carrier is responsible for all mail pieces during delivery. If your package has not been delivered, please contact us and we will do our best to help you find your missing package.